Privacy policy.

Effective Date: Thur, April 17, 2025

Talaya Guides (“we”, “us”, or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our website or engage with our services.

1. Information We Collect

We may collect and process the following types of personal information:

  • Personal identifiers: Name, email address, phone number, and mailing address.

  • Payment information: When you purchase services, payment processors (e.g., Stripe, PayPal, Square) collect payment information directly.

  • Communication data: Any information you provide when contacting us, filling out forms, or subscribing to newsletters.

  • Technical data: IP address, browser type, device type, referring URLs, and other usage information via cookies and analytics tools.

2. How We Use Your Information

Your information is used to:

  • Provide and deliver our services, including coaching, healing, and doula support.

  • Respond to inquiries, provide customer support, and manage appointments.

  • Process payments securely through third-party payment platforms.

  • Send updates, marketing emails, and relevant content (you may opt out anytime).

  • Analyze website usage to improve functionality and user experience.

3. Data Sharing and Disclosure

We do not sell your personal data. We may share your data with:

  • Service providers: For website hosting, analytics (e.g., Google Analytics), email delivery, and secure payment processing.

  • Legal obligations: If required by law, regulation, or legal process.

4. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain website functionality and preferences.

  • Track website usage for performance and analytics.

  • Improve user experience.

You may adjust your browser settings to disable cookies; however, some features may not work properly.

5. Data Storage and Security

Your data is stored on secure servers and protected through administrative, technical, and physical safeguards. However, no method of transmission over the Internet is 100% secure. We encourage users to take precautionary steps such as not sharing passwords.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

7. Your Rights (Canada – PIPEDA)

As a Canadian user, you have the right to:

  • Access your personal data.

  • Request corrections.

  • Withdraw consent.

  • File a complaint with the Privacy Commissioner of Canada if your rights are violated.

To exercise these rights, contact us at: hello@talayaguides.com

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on this page with the effective date at the top.

Contact Us
For questions or concerns regarding your privacy, contact:
📧 hello@talayaguides.com
🌐 www.talayaguides.com